ITIL Version 3 Foundation Certificate EX0-101 online training course tutorials

See How It Works

This online course includes tutorials for:	Time Needed
Practice Exam 1	1 hour
Practice Exam 2	1 hour
Practice Exam 3	1 hour
Practice Exam 4	1 hour
Service Management	1 hour
Service Lifecycle	1 hour
Generic Concepts	1 hour
Key Principles and Models	1 hour
Selected Processes	1 hour
Selected Functions	1 hour
Selected Roles	1 hour
Technology and Architecture	1 hour
ITIL Qualification Scheme	1 hour
Estimated time needed to complete entire course	13 hours

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Benefits

Unlimited access for 1 year
Learn anytime, anywhere
You control the pace
Start & stop wherever you want
No books to read
No software needed
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Use the course index for review anytime
Answer course questions with at least 70% accuracy and print your own certificates of completion to prove that you have mastered each training course.
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What You will Learn

The Information Technology Infrastructure Library (ITIL) is a standard for IT services best practices that is widely adopted across the globe. This study guide series will cover all of the knowledge needed for the exam for the ITIL Foundation Certificate, which demonstrates your knowledge and mastery of the ITIL system. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you'll need to master.

Certification:

The test that this series prepares students to take is a part of earning the ITIL Version 3 Foundation Certificate in IT Service Management.

Topic Details

Complete the practice exam questions
Describe what a Service is
Describe the concept of Service Management
Describe the structure and scope of the ITIL library
Describe the goals and objectives of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Explain the generic concepts and terminology of ITIL
Explain the importance of Service Assets and Value Creation
Discuss the major aspects of Service Design
Describe the PDCA and Continual Service Improvement models
Explain the basic concepts of Service Portfolio Management, Demand Management, Financial Management, and Service Level Management
Explain the basic concepts of Change Management

Describe the 7-step improvement process
Explain the basic concepts of Incident Management
Describe the roles and responsibilities of the Service Desk function
Describe the roles and responsibilities of the Application Management function
Describe the roles and responsibilities of the IT Operations Management function
Describe the roles and responsibilities of the Technical Management function
Describe the responsibilities of the Process Owner role
Describe the responsibilities of the Service Owner role
Explain the purpose and use of the RACI model
List generic requirements for an integrated set of Service Management technologies
Explain how Service Automation helps to integrate Service Management processes
Explain why qualifying for ITIL certification is important

ITIL Version 3 Foundation Certificate EX0-101 Join over 1 million people who learn online, with these complete interactive computer training courses.

Certification:

ITIL Version 3 Foundation Certificate EX0-101
Join over 1 million people who learn online, with these complete interactive computer training courses.